Privacy Policy

Who are we and what is the purpose of this privacy policy?

Praesagia is a Northern Ireland-based business, so our data processing is subject to both UK GDPR and EU GDPR. This means:

• For customers in Great Britain (England, Scotland, Wales), the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 apply;
• For customers in EU member states, the General Data Protection Regulation ((EU) 2016/679) (EU GDPR) applies; and
• For customers in Northern Ireland, both UK and EU GDPR legislation applies.

Where these regulations differ, we apply the higher standard of protection.

This privacy policy will explain how our organisation uses the personal information we collect from you when you use our website or our platforms. It also sets out your legal rights.

Topics:

• The type of personal information we collect
• How we get your personal information and why we collect it
• How we use your information
• How we store your personal information
• Your data protection rights
• Cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to complain

The type of personal information we collect

The personal information we collect includes:

• Personal details (e.g. your name and title).
• Contact details (e.g. phone number, email address, postal address or mobile number).
• Profile information, if you set up an account with us, such as passwords and login details.
• Any other information that you provide about yourself or others when you use our platforms.
• Any feedback or background information you provide in connection with the services we offer.

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you through our website or platforms. For example, when you:

• Contact us, register for an account, or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback.
• When you visit our website, we automatically collect your IP address, browser type, device information, pages visited, and log/diagnostic data.

Where you need to provide certain key information, this will be marked as “mandatory” and if you do not provide this it may mean that you are unable to use our services.

We also receive personal information indirectly from other sources, for example, if you are subscribed to one of our platforms and your payment method is declined, then your bank will inform us of this fact.

How we use your information

We use the information that you have given us to:

• Provide you with access to our services, such as our platforms.
• Deal with enquiries, requests and complaints received from you.
• Provide you with ongoing customer assistance and technical support.
• Contact you with marketing and offers relating to products and services offered by us (unless you have told us that you do not want to receive marketing, or we are otherwise prevented by law from doing so) and personalise these marketing messages to make them more relevant and interesting.
• Keep you informed and obtain your views of our activities.
• Support our business purposes, including data analysis, and improve our services.
• Comply with legal obligations to which we are subject and cooperate with regulators and law enforcement bodies.

We may share this information with trusted service providers such as hosting, infrastructure, and database providers (Vercel Inc. and Supabase Inc.), payment processors (Stripe Inc.), and regulators or law enforcement where required by law. All processors are subject to contractual safeguards.

The lawful bases we rely on for processing this information are:

• Your consent, for example to send you newsletters and other communications. You can remove your consent at any time by:
  • Clicking the ‘unsubscribe’ link in any marketing email
  • Emailing contact@praesagia.com with ‘Unsubscribe’ in the subject line
  • Managing your preferences in your account settings
• We have a contractual obligation to provide services to you.
• We have a legal obligation.
• We have a legitimate interest, such as in improving our services through data analysis to ensure we provide high-quality products that meet customer needs. We have balanced this against your privacy rights by anonymising data where possible and limiting access to authorised personnel only.

We currently collect and process the following categories of information:

How we store your personal information

Your information is securely stored in the United Kingdom and the United States.

For international data transfers:

• UK to EU/EEA: we rely on the UK adequacy decision and Windsor Framework protections for Northern Ireland
• UK/EU to United States: we rely on UK adequacy regulations (for UK customers), EU Standard Contractual Clauses (for EU customers), the UK International Data Transfer Agreement (IDTA), or UK Standard Contractual Clauses where applicable

All third-party processors in the US (Vercel Inc., Supabase Inc., Stripe Inc.) are subject to appropriate data transfer safeguards.

We implement appropriate technical and organisational security measures to protect your personal data, including encryption, access controls, regular security assessments, and staff training.

We will only retain your data for as long as necessary to achieve the purposes listed above. Your data in respect of financial transactions will be retained for at least 7 years to comply with regulatory requirements. Account data is retained while your account is active and for 12 months after closure to facilitate reactivation, unless you request earlier deletion by exercising your right to erasure. Support enquiries and analytics data shall be kept for 24 months. Once these periods have expired, we will delete your data, unless legally required to retain it. We regularly review the personal information we hold and delete or anonymise it when we no longer need it. We do not engage in automated decision-making/profiling.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you without undue delay as required by law.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you would like to exercise any of these rights, please contact us at: contact@praesagia.com or write to us at: Praesagia, Office 1614, 92 Castle Street, Belfast, BT1 1HE, Northern Ireland.

Cookies

Cookies are text files placed on your computer. We use cookies in a range of ways to improve your experience on our website and platforms, including:

• Keeping you signed in
• Recognising your previously selected preferences such as your language or location
• Understanding how you use our website

Essential cookies are required for the website and platforms to function, including authentication/session cookies and security cookies. These cannot be disabled and are set automatically without consent, as permitted under The Privacy and Electronic Communications Regulations 2003.

Analytics cookies are used to understand how visitors use the site and improve performance. These are only set with your consent.

When you first visit our website, we display a cookie banner requesting your consent for non-essential cookies. You can choose to:

• Accept all cookies
• Reject non-essential cookies

You can review and change your cookie preferences at any time by clicking the cookie settings link in our website footer. You can set your browser not to accept cookies, however, some of our website features may not function as a result.

For further information, visit allaboutcookies.org

Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 5 February 2026.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: contact@praesagia.com or write to us at: Praesagia, Office 1614, 92 Castle Street, Belfast, BT1 1HE, Northern Ireland.

UK residents: you can complain to the ICO if you are unhappy with how we have used your data:

EU residents: you have the right to complain to your local Data Protection Authority, or the Irish Data Protection Commission as the supervising authority nearest to our establishment: